smileexpo 17 – my notes

Last Tuesday saw the latest smileexpo event in London (23 May 17) and I was lucky enough to attend. As ever it was a packed agenda, with over 100 people in attendance to chat with too. Here are some of my notes from the day.

Setting the scene

Consider this – when did you last email a friend? And yet at work we still rely heavily on email. But it is often over used and becomes a burden stopping us from working to our most effective. Then consider this - 50% of the work force will comprise millennials by 2020. So business has to get ready for this – it’s only three years away and if we aren’t using email in our personal lives millennials certainly aren’t.

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Millennials and your business

I was born to boomers, I’m a mother to centennials and a generation X myself. When you consider that our sense of ‘purpose’ is defined by the time we are 13, it’s no wonder we all find it hard to understand each other’s viewpoints at times. Just think about being 13 in the 1950s, 1980s, 2000s and 2020 and beyond for a minute… The contrast is huge, with different experiences, technologies and work. A couple of weeks ago I was lucky enough to go to ‘Simon Sinek in conversation with Reggie Yates’. They discussed purpose, millennials in the workplace and some of the criticisms following that now infamous video.

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Fear and the damage it causes

Every day people go to work. They turn up, they do what they feel they should do, but not always what they could do. They follow the rules, occasionally with good results, sometimes with OK outcomes, other times with poor or even damaging results. Fear can be at the centre of this, unknowingly to us, it holds us back every day from doing things. Some recent examples of how fear manifests itself in work.

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#my3words – human

Human is the last of my three words to cover in this series of blogs. It's much later than I planned. I've been busy learning some new skills and also engrossed with the #insidestory awards judging and shortlisting. So here now, is the third and final instalment of #mythreewords. We're human, of course, but often in business we can sometimes 'forget' to be ourselves and show our 'human' side at work. That's why this is an important word to guide my business strategy and the year ahead. Like voice and moment, human also has many interpretations for me in my work and personal life.

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Some organisations are just like HOME, others feel truly alien.

It's true, Some organisations are just like HOME, others feel truly alien. I've worked in a couple of odd ones to know that some places of work just make you feel out of place, zapped of your energy and enthusiasm, and plain unhappy. And that's not good for the organisation or the people it depends upon to be successful. Happily I've worked in many more great organisations where people thrive and love what they do. I know where I'd rather be. As a communicator I find the way organisations operate, their cultures and internal communication fascinating. To the point that it's something I find myself thinking about in the most unlikely places. I was at the cinema with my children enjoying the film 'Home' during the holidays. If you've not had the pleasure, here's a brief synopsis to help you understand the background to my alien thinking and it's connection to organisations.

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